PRIVACY POLICY & CONDITIONS

1. Terms

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1.1 These are the terms and conditions on which we supply jewellery to you, whether this is collections jewellery or bespoke jewellery. By “jewellery” we refer to jewellery from our collections of high and fine jewellery readily available for sale online. By “bespoke jewellery” we mean custom-made jewellery, generally designed and produced on the basis of in-depth consultations with you, as well as any customised collections jewellery.

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1.2 Where appropriate, we refer to jewellery and bespoke jewellery jointly as “jewellery” in these Terms.

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1.3 Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide jewellery to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.

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2. Information about us and how to contact us

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2.1 We are YRM Jewelry and Diamonds Ltd, owners of the jewellery brand House of R&D. Our company is registered in Israel., under the company registration number 516088697 and our registered office is at Tuval 23, Ramat Gan, Israel, 12 th Floor. 

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2.2 You can contact us by telephoning us at +972 0 556860496 or by writing to us at contact@houseofrd.com. You can also write to us at our registered office address.

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2.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your enquiry or order.

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2.4 When we use the words "writing" or "written" in these terms, this includes emails.

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3. Our contract with you

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3.1 If you place an order for jewellery with us in person, we will conclude the contract:

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3.1.1 by carrying out the sale of jewellery, or 

3.1.2 in the case of an order for bespoke jewellery, by signing an appropriate agreement or filling out an order form.

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3.2 If you place an on-line order for jewellery this will be an offer made by you to us to buy the jewellery in your order. We will send you an e-mail confirming receipt of your order and containing the details of your order. This e-mail is an acknowledgement that we have received your order, and does not confirm our acceptance of your offer to buy the jewellery ordered. Our acceptance of your order will take place when we e-mail you to explicitly accept it or when we dispatch the jewellery to you and send you e-mail confirmation that we have dispatched the jewellery to you, at which point a contract will come into existence between you and us.

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3.3 For bespoke jewellery, you must make a non-refundable advance payment of 50% of the agreed price, before we start any work. We will invoice you for the balance of the agreed price when we have completed the jewellery. You must pay each invoice within 30 calendar days after the date of the invoice. You must pay for the jewellery in full before we dispatch it.

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3.5 If you place an on-line order for bespoke jewellery this will be an offer made by you to us to buy the jewellery in your order. Our acceptance of your order will take place when we e-mail you to accept it, at which point a contract will come into existence between you and us. We will only start working on your bespoke jewellery if you have made the payment in accordance with clause 3.3

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3.6 We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

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4. Delivery of jewellery

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4.1 The images of jewellery on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the jewellery. Your jewellery may vary slightly from those images.

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4.2 The packaging of the jewellery may vary from that shown in images on our website.

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4.3 If we are making bespoke jewellery or adapting collections jewellery to measurements you have given us you are responsible for ensuring that these measurements are correct. You can find information on how to measure by contacting us.

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5. Rights on Order changes

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If you wish to make a change to the jewellery you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the jewellery, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract.

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5.1. We may change the jewellery to implement minor adjustments and improvements. These changes will not affect your use of the jewellery or its overall appearance.

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5.2 In addition, we may make more significant changes to these terms or the jewellery. If we do so, we will notify you and you may then contact us to end the contract before the changes take effect.

6. Your rights to end the contract

6.1 If you have bought jewellery, you can change your mind within 14 calendar days of the day you (or someone you nominate) receive the jewellery. You do not have a right to change your mind in respect of:

6.1.1 bespoke jewellery;

6.1.2 any customised jewellery;

6.1.3 any jewellery or Diamond supplied with a security or safety tag, if this tag has been damaged, removed, or tampered with in any other way;

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7. Price and payment

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7.1 The price of the jewellery (without local VAT) will be the price indicated on our website and/or confirmed in the order confirmation we send you. We take all reasonable care to ensure that the price of the jewellery advised to you is correct. 

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7.3 If we deliver your jewellery outside Israel you are responsible for the payment of any applicable tax of the place of delivery, including import tax and value added tax, as well as complying with any applicable import obligations.

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7.4 Despite our best efforts, a small number of Jewellery or Diamondsin our catalogue may be mispriced. We will verify pricing when processing your order and before we take payment. If we have made a mistake and the correct price of the jewellery/diamond is higher than the price on the website, we may either contact you before dispatch to request whether you want to buy the jewellery/diamond at the correct price or cancel your order. 

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7.5 We accept payment with all major credit and debit cards, as well as through PayPal. We also accept payment in cash up to a specified amount. We reserve the right to refuse payment in cash. When you must pay depends on what jewellery you are buying:

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7.6 For diamonds and jewellery, you must pay for it before we dispatch it.

 

7.7 If you think an invoice is wrong please contact us promptly to let us know. 

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COOKIES POLICY

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Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

We use the following cookies:

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Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

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Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

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Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

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Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. [We may also share this information with third parties for this purpose.]

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You can find more information about the individual cookies we use and the purposes for which we use them in the table below

(Please note: information is displayed as COOKIE NAME - DURATION - PURPOSE)

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Functional and Required Cookies

Crumb - Session - Prevents cross-site request forgery (CSRF)

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RecentRedirect - 30 minutes - Prevents redirect loops if a site has custom URL redirects

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CART - 2 weeks - Shows when a visitor adds a product to their cart

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SiteUserInfo - 3 years - Identifies a visitor

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Commerce-checkout-state - Session - Stores state of checkout while the visitor is completing their order in PayPal

Test - Session - Investigates if the browser supports cookies and prevents errors

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CHECKOUT_WEBSITE - Session - Identifies the correct site for checkout when Checkout on Your Domain is disabled

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Analytics and Performance Cookies

ss_cid - 2 years - Identifies unique visitors and tracks a visitor’s sessions on a site

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ss_cvr - 2 years - Identifies unique visitors and tracks a visitor’s sessions on a site

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ss_cvisit - 30 minutes - Identifies unique visitors and tracks a visitor’s sessions on a site

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ss_cvt - 30 minutes - Identifies unique visitors and tracks a visitor’s sessions on a site

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ss_cpvisit - 2 years - Identifies unique visitors and tracks a visitor’s sessions on a site

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ss_cookieAllowed - 30 days - Remembers if a visitor agreed to placing Analytics cookies on their browser if a site is restricting the placement of cookies

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You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.